Get quick answers to your MagWallet questions — from shipping times and return policies to product details and compatibility. We're here to help.
🛒 Orders & Payments
Q: Can I cancel or change my order after placing it?
A: Please email us at support@magwallet.net within 24 hours of placing your order. We'll do our best to update or cancel it before it ships.
Q: Will I receive an order confirmation email?
A: Yes. You’ll receive a confirmation email right after your order is placed, and another one with tracking details once your order ships.
🚚 Shipping & Delivery
Q: Do you ship internationally?A: Yes! We offer free worldwide shipping, including the USA, Canada, UK, EU, Australia, and more.
Q: How long does shipping take?
A:
| Region |
Estimated Delivery Time
|
| USA 🇺🇸 |
7–15 business days
|
| Canada 🇨🇦 |
10–20 business days
|
| Australia 🇦🇺 |
10–20 business days
|
| UK & EU 🇬🇧🇪🇺 |
10–25 business days
|
| Other Regions 🌐 |
15–30 business days
|
Q: How can I track my order?
A: Once your order ships, you’ll get an email with a tracking link. You can also track your order directly on our website.
🔁 Returns & Refunds
Q: What’s your return policy?
A: We offer a 30-day return window from the date you receive your item. To be eligible, the product must be unused, in original condition, with tags and packaging.
Q: How do I start a return?
A: Email us at magwallet.net@gmail.com with your order details. If your return is approved, we’ll send you a return shipping label and instructions.
Q: When will I get my refund?
A: Once we receive and inspect your return, refunds are issued to your original payment method within 10 business days.
Q: What items are non-returnable?
A: We do not accept returns for:
- Used or damaged items
- Custom or personalized items
- Gift cards
- Final sale items
🧲 Product Information
Q: What iPhones are MagWallets compatible with?
A: MagWallet works with all MagSafe-compatible iPhones (iPhone 12 and newer). For best results, use with a MagSafe-compatible phone case.
Q: Does MagWallet block RFID?
A: Yes! All MagWallets include RFID-blocking technology to help prevent unauthorized card scans.
Q: What materials are used?
A: We use premium vegan leather for a soft-touch feel, durability, and an eco-conscious choice — paired with strong built-in magnets for everyday use.
❓ Still Need Help?
Q: How can I contact MagWallet support?
A: Reach out to us at support@magwallet.net — we typically respond within 24 business hours.
MagWallet™ – Less Bulk. More Freedom.
Thank you for being part of the MagWallet community!