Return & Refund Policy

Learn about MagWallet’s 30-day return & refund policy. Return unused items in original condition. Fast, secure refunds within 10 business days.

📦 Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at magwallet.net@gmail.com.
Please note that returns will need to be sent to the following address:

701 Tillery St Ste 12 #B115 Austin, TX 78702

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

⚠️ Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at magwallet.net@gmail.com.

🛠️ Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective or damaged
  • You receive the wrong item

This helps us evaluate the issue and make it right promptly.

🚫 Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

If you have questions about your specific item, please get in touch with us before purchasing.

🔁 Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, simply make a separate purchase for the new item.

🇪🇺 European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

💰 Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Please remember: It can take some time for your bank or credit card company to process and post the refund.

⏳ If more than 15 business days have passed since we approved your return, please contact us at magwallet.net@gmail.com.